Software Service Request

Submit a Software Service Request

We are here to help!

Shortly after you click [SUBMIT NEW SERVICE REQUEST], you will receive a verification that your request has been received. At this point, the Service Request workflow has been put into motion and your request has entered the queue of our system.

When your Software Service Request is picked up for action, one or both of the following actions will take place:

You will receive an email with your Service Ticket Number or phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward.
If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010.

Lowry Solutions Service Options

Did you know that Lowry Solutions has Managed Services & Support options designed to maximize up-time, minimize hassle, and increase the operational efficiency of your business?

Today’s enterprise relies heavily on its infrastructure of mobile devices, barcode, and RFID solutions. When these devices and systems aren’t functioning properly, your business is out of business. That’s why Lowry Solutions offers a full spectrum of services from simple break-fix, to comprehensive end-to-end support.

Click the button below to learn more about our Managed Services & Support options.

New Software Service Request
Submission Form

"*" indicates required fields

Software Information

Software Type*

Please select the software you require service for:

Other Software

Software Version

Contact Information

Name*

First Last

Email*

Phone*

For US and Canada customers please use domestic format. For example: (111) 111-1111. International customers please use long format: For example: +49 22 2222 2222.

Company Name*

Location of Software

Location of Requester*

Street Address City State / Province / Region ZIP / Postal Code Country

Incident Information

Severity*

Low – Performance is degraded but still operating

Medium – Inadequate performance with potential negative impact to business

High – Performance is causing major work stoppage

Enhancement

Please select the severity type and use the “Problem Description” below.

Please Describe the Problem/Enhancment*

File Attachment:

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, txt, Max. file size: 10 MB.

Please upload a screenshot of any error messages, broken parts, damage, etc.

Please note: The ONLY file formats accepted are .jpg, .png, .jpeg, .pdf, .txt.

Phone

This field is for validation purposes and should be left unchanged.