Service Requests

Lowry Solutions

Service Request Submission Options

Need help or guidance with starting a Service ticket? Contact us. We are here to help! 1-800-733-0010

The Service Request Submission Process

Shortly after you click [submit], we’ll send you a verification email confirming your service request has been received. At this point, the Service Request workflow has been put into motion and your request has entered the queue of our ticketing system.

When your Service Request Ticket is picked up for action, one or both of the following actions will take place:

  • You will receive a phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward.
  • If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated.

Submit a Service Request

We are here to help!

To begin the “Service Request Submission” process, select the item requiring service below. Either “Hardware” or “Software”.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010

Check Service Request Status

Status updates on demand in real time...

To check the status of a service request, enter the email address used to submit the service request below.