Service Requests

Lowry Solutions

Service Request Submission Options

Lowry Solutions

Service Request Submission Options

Need help or guidance with starting a Service ticket? Contact us. We are here to help! 1-800-733-0010

The Service Request Submission Process

Once you select either (HARDWARE) or (SOFTWARE), you will be brought to a new page to begin entering details about the issue(s) you are experiencing. Once the final step is complete, the Service Request workflow will be put into motion and your request will enter our ticketing system.

At Lowry…We Make Service Easy

Submit a Service Request

We are here to help!

To begin the “Service Request Submission” process, please select the item below that requires service.
Select either (HARDWARE) or (SOFTWARE).

Check Service Request Status

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Below, enter the email address used to submit the service request to check its status.

  • This field is for validation purposes and should be left unchanged.

The Service Request Submission Process

Once you select either (HARDWARE) or (SOFTWARE), you will be brought to a new page to begin entering details about the issue(s) you are experiencing. Once the final step is complete, the Service Request workflow will be put into motion and your request will enter our ticketing system.

At Lowry…We Make Service Easy

What’s Next?

When your Service Request Ticket is picked up for action, one or both of the following actions will take place:

  • You will receive an email with your Service Ticket Number or phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward
  • If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010