Service Requests

Lowry Solutions

Service Request Submission Options

TUTORIAL: Introduction to submitting a Lowry Solutions Service Request

Submit a Service Request

We are here to help!!

To begin the “Service Request Submission” process, hover over the box and select “Hardware” or “Software”.

Begin Service Request

Select the item below that requires service

Check Service Request Status

Status updates on demand in real time...

To check on the status of your service request, hover over this box and enter the email address used to submit the service request.

Check Service Request Status

The Service Request Submission Process

Shortly after you click [submit], you’ll receive a verification that your request has been received. At this point, the Service Request workflow has been put into motion and your request has entered the queue of our ticketing system.

When your Service Request Ticket is picked up for action, one or both of the following actions will take place:

  • You will receive a phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward.
  • If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010.