Software Service Request

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Submit a Software Service Request

Need help or guidance with starting a Service ticket? Contact us. We are here to help! 1-800-733-0010


New Software Service Request
Submission Form

Shortly after you click [SUBMIT NEW SERVICE REQUEST], you will receive a verification that your request has been received. At this point, the Service Request workflow has been put into motion and your request has entered the queue of our system.

When your Software Service Request is picked up for action, one or both of the following actions will take place:

  • You will receive an email with your Service Ticket Number or phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward.
  • If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010.

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Lowry Solutions Service Options

Did you know that Lowry Solutions has Managed Services & Support options designed to maximize up-time, minimize hassle, and increase the operational efficiency of your business?

Today’s enterprise relies heavily on its infrastructure of mobile devices, barcode, and RFID solutions. When these devices and systems aren’t functioning properly, your business is out of business. That’s why Lowry Solutions offers a full spectrum of services from simple break-fix, to comprehensive end-to-end support.

Click the button below to learn more about our Managed Services & Support options.