Help and Repair Services

Lowry Solutions

Create an Online Service Request in Seconds
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The process is simple and easy – just click one of the buttons below. For more info, click the link below the buttons to view a demonstration video.

Have a Service Request?

We are Here to Help!

Welcome to the Lowry Solutions online service request ticket system which allows you to effortlessly create a new service request. Once your service ticket is created and submitted, you will have the ability to check the status of your service request in real time!

Prefer to submit you request by phone or email? No Problem! Call us directly at 1-800-733-0010 or email us at

Request a Customized Service Contract Quote NOW!

Maintain production schedules - reduce down-time - stay PROFITABLE!


Did you know that an Onsite or Depot maintenance agreement can pay for itself with just one repair?

Protect your investment by choosing from a wide-range of Onsite and Depot service levels based on your budgetary requirements.

Some of the many benefits include:

  • Predictable maintenance costs
  • Fast turnaround and response times
  • Flexible plans
  • Automated dispatch systems
  • Contract management
  • Quality parts and supplies

With more than four decades of experience in the industry, Lowry is your trusted Authorized Service Provider for name brand products including Zebra, Honeywell, Paragon Print and Apply, Printronix, Intermec, Datamax, SATO, TEC, Motorola, Hewlett-Packard, and most leading manufacturers.

Help Desk Support

Whether you need simple break-fix or full managed services, Lowry streamlines maintenance and support for hardware and software across your multi-vendor environment.

As your single point of contact, Lowry’s helpdesk offers factory-trained and certified technicians who will confirm the symptoms, diagnose the problem and resolve it over the phone or coordinate Onsite or Depot repair when needed. Requests can be made 24 hours a day any day of the week.

Lowry Solutions Helpdesk Support Staff


Lowry’s Depot Service provides the protection of a maintenance agreement and the reward of low depot repair prices for portable desktop printers and mobile computers. Services are provided by highly trained and experienced technicians who set the industry standard for excellence. The many benefits include quick response time, fast turnaround, quality workmanship and certified technical support.

Add Advanced Exchange Coverage to maximize protection from mobile device and portable printer downtime. We’ll manage your installed equipment base using a customer-owned spare pool. When needed, we’ll ship pre-configured replacement units to your facility overnight. Simply return the failed unit, in the exchanged unit’s packaging with the Return Material Authorization (RMA) shipping label provided The repaired unit will be returned to the available spare pool inventory. By leveraging the Advanced Exchange program, less internal resources are required to manage a spare pool, track assets and configure and stage devices.


Lowry’s Technical Support team includes highly trained and OEM certified technicians. With an Onsite Support Agreement, we’ll not only send an expert to your location to get your equipment back up and running, we’ll also order and ship the parts to arrive before the technician.

Our Onsite Support agreements provide comprehensive coverage and come in a variety of flexible plans.

These include:

  • Next business Day
  • 2nd Business Day
  • Time and Materials
  • Preventative Maintenance