Did you know that an Onsite or Depot maintenance agreement can pay for itself with just one repair?
Protect your investment by choosing from a wide-range of Onsite and Depot service levels based on your budgetary requirements.
Some of the many benefits include:
With more than four decades of experience in the industry, Lowry is your trusted Authorized Service Provider for name brand products including Zebra, Honeywell, Paragon Print and Apply, Printronix, Intermec, Datamax, SATO, TEC, Motorola, Hewlett-Packard, and most leading manufacturers.
Whether you need simple break-fix or full managed services, Lowry streamlines maintenance and support for hardware and software across your multi-vendor environment.
As your single point of contact, Lowry’s helpdesk offers factory-trained and certified technicians who will confirm the symptoms, diagnose the problem and resolve it over the phone or coordinate Onsite or Depot repair when needed. Requests can be made 24 hours a day any day of the week.
Lowry’s Depot Service provides the protection of a maintenance agreement and the reward of low depot repair prices for portable desktop printers and mobile computers. Services are provided by highly trained and experienced technicians who set the industry standard for excellence. The many benefits include quick response time, fast turnaround, quality workmanship and certified technical support.
Add Advanced Exchange Coverage to maximize protection from mobile device and portable printer downtime. We’ll manage your installed equipment base using a customer-owned spare pool. When needed, we’ll ship pre-configured replacement units to your facility overnight. Simply return the failed unit, in the exchanged unit’s packaging with the Return Material Authorization (RMA) shipping label provided The repaired unit will be returned to the available spare pool inventory. By leveraging the Advanced Exchange program, less internal resources are required to manage a spare pool, track assets and configure and stage devices.
Lowry’s Technical Support team includes highly trained and OEM certified technicians. With an Onsite Support Agreement, we’ll not only send an expert to your location to get your equipment back up and running, we’ll also order and ship the parts to arrive before the technician.
Our Onsite Support agreements provide comprehensive coverage and come in a variety of flexible plans.