Lowry Solutions Announces Laurie Adelson as Director of Managed Services and Support

Brighton, MI — Oct. 3, 2016 — Lowry Solutions, a leading Global Systems Integrator of Automatic Identification and Data Capture (AIDC) solutions that improve productivity through real-time asset visibility, today announces that Laurie Adelson has joined the company as the new Director of Managed Services and Support. Adelson’s appointment is a strategic move to address the expansion of Lowry’s Managed Services programs and the increasing demand for proactive and sustainable service solutions. 

Key Facts

As Lowry’s Director of Managed Services and Support, Adelson is responsible for working with Lowry’s clients to build awareness and demonstrate the effectiveness of their best-in-class Managed Services, lead successful transitions to Managed Services, and drive sustainability and improvements based on clients’ feedback.

Currently, Lowry’s Managed Services division provides support to more than 10,000 customers and maintains over 55,000 devices.

Adelson brings more than 20 years of experience in the IT services industry to her new position, having previously held positions with top IT service providers Computer Sciences Corporation (CSC), Hewlett-Packard (HP), and Electronic Data Systems (EDS).

Michael Lowry, President and CEO, Lowry Solutions: “Our customers are asking us to help them solve worldwide service needs. With the expertise that Laurie Adelson brings to Lowry Solutions, we are in an excellent position to enable our global service presence and ensure that our customers’ expectations are met or exceeded.” 

The Growing Importance of Managed Services in Enterprise Technology

With organizations now having more investments in enterprise mobility, asset tracking, barcode systems, RFID, and IoT technologies than ever before, the maintenance of these environments has become equally as important to implement. Over the years, with most modern businesses leveraging connected devices and real-time data to run day-to-day operations, continued management has become paramount for ensuring productivity, security, and operational continuity. Managed Services give organizations the expertise, monitoring, and support they need to ensure that their critical systems operate at peak performance while giving internal teams the freedom to focus on their strategic business priorities.

Managed Services focus on proactively managing your IT, instead of simply reacting to technical problems when they occur. That is to say, continuous monitoring, preventive maintenance, software updates and lifecycle planning minimise downtime while improving reliability across an enterprise technology environment. This helps organizations avoid disruptions in inventory management, manufacturing operations, logistics, field services and customer satisfaction.

Proactive Support Reduces Operational Disruptions

Equipment failures during production workflow can bring progress to a halt, causing shipping delays, reduced output, and customer service implications. Conventional break-fix support is too reactive, only fixing issues once productivity issues have already occurred.

Managed Services ensure that we catch the potential issues long before they turn into operational problems. By being continuously monitored, support teams can catch declining client device performance levels and/or software inconsistencies (or network connectivity issues or hardware failures) so that they can remedy the situation before clients notice an adverse impact on their user experience.

Examples of proactive support include:

• Enterprise Monitoring Device Health
• Scheduling preventive maintenance.
• Software and operating system updates management
• Preventing failure by exchanging equipment that is nearing the end of its useful lifespan.
• Keep track of warranty status and repair history.
• Keeping spare devices for a fast replacement.

Eliminating unplanned downtime enables organizations to stay afloat and increases the productivity of their workforce.

Improving Enterprise Mobility Management

Organizations increasingly depend on mobile devices to support warehouse operations, manufacturing, transportation, healthcare, retail, and field services. Managing hundreds or even thousands of mobile computers across multiple locations presents significant administrative challenges.

Enterprise Mobility Management supported through Managed Services simplifies device administration by providing centralized control over mobile assets.

These services may include:

• Mobile device enrollment.
• Security policy enforcement.
• Remote device configuration.
• Application deployment.
• Operating system updates.
• Device compliance monitoring.
• Remote troubleshooting and support.

By standardizing device management across the organization, businesses improve consistency while reducing the burden placed on internal IT teams.

Supporting Connected Asset Tracking Solutions

Modern asset visibility solutions often leverage a multitude of technologies like barcode systems, RFID tags, GPS trackers, Bluetooth devices, IoT sensors, and enterprise mobility platforms. Keeping these interconnected environments running requires niche expertise to make sure all technologies function together correctly.

Managed Services assist organizations in enforcing Integrated Tracking Systems by monitoring infrastructure, ensuring device performance, and providing software integration for daily operations.

With platforms like Sonaria, enterprises can obtain and centralize visibility into their assets, inventory, workflows, and operational data accumulated from varying tracking technologies. Managed Services ensure that those systems keep providing the right information, while also enabling workflow automation, analytics, and enterprise reporting across them.

With support built-in, organizations are empowered to act with confidence in a data-driven manner based on trusted real-time information.

Delivering Consistent Customer Experiences

The reliability of technology is an all-encompassing factor that affects customer satisfaction. Any delays in order fulfillment (due to device failures), production schedules, or service delivery because of inventory inaccuracies, interrupted workflows, etc.

Managed services ensure system availability and reduce operational interruptions, thus creating a consistent customer experience. Reliability-based technologies help employees manage task updates quickly while maintaining up-to-date information throughout the business processes.

Benefits include:

• Faster response to technical issues.
• Improved inventory accuracy.
• More reliable order fulfillment.
• Reduced production downtime.
• Better visibility into business operations.
• Increased confidence in enterprise technology.

Regular technology performance helps organisations to continue service levels and build long-lasting customer relationships.

Scaling Services Alongside Business Growth

As organizations expand into new markets, open additional facilities, or increase workforce capacity, technology environments become increasingly complex. Managed Services provide the scalability needed to support business growth without requiring organizations to significantly increase internal support resources.

Scalable service programs can accommodate:

• Additional warehouse locations.
• Expanded manufacturing facilities.
• Growing mobile workforces.
• Increased device deployments.
• New enterprise software integrations.
• Global support requirements.

Flexible service models allow organizations to adapt quickly while maintaining operational consistency across every location.

Leveraging Analytics for Continuous Improvement

Managed Services generate valuable operational data that supports long-term optimization. Monitoring device performance, repair trends, service response times, and system utilization provides insights that help organizations improve technology planning and operational efficiency.

Analytics can identify:

• Frequently recurring hardware issues.
• Devices approaching end of life.
• Software performance trends.
• Opportunities to optimize workflows.
• Asset utilization patterns.
• Maintenance scheduling improvements.

Using these insights, organizations can make informed investment decisions while continuously improving operational performance.

Building Long-Term Technology Partnerships

And the most successful Managed Services are not just about technical support. They are long-term partnerships with an aim to assist organizations in achieving their strategic business goals. These support services are tailored to your specific operational requirements as they evolve due to regular touch points, performance reviews, technology planning and continual optimisation.

Saltigee works with seasoned service teams to understand the near-term technology needs, test upcoming solutions, and push updates forward without disturbance. Ultimately, this collaborative approach supports long-term operational success, which aligns technology investments more closely with business goals.

Enabling Reliable, Future-Ready Operations

Managed Services are becoming more important as Enterprise environments evolve; they are needed to ensure security, reliability, and efficiency. Think about organizations adopting barcode systems, RFID, enterprise mobility, IoT devices, industrial printing, and asset tracking technology; these solutions represent a significant investment in your organization that needs to be maximized over time, but Benchtop 100 products are the most cost-effective way for services needing constant expertise.

This will extend to all areas of Managed Services—deployment, lifecycle management, tech support, software maintenance and updates, enterprise mobility management hardware acquisition, and system integration—to mitigate operational risk and maintain high levels of productivity for organizations. Together with these centralized platforms such as Sonaria, they give you unhindered visibility of assets and inventory and operational performance for speedy decision-making backed by data for continuous improvement.

With a proactive strategy toward technology management, organizations can minimize downtime, increase workforce productivity, improve operational resilience, and enable sustainable growth. As business needs continue to evolve, Managed Services deliver the ability to adapt, knowledge, and support that ensures enterprise technology continues meeting organizational priorities with ongoing measurable business value for years ahead.

About Lowry Solutions: Lowry Solutions is a Global Systems Integrator of complete RFID and barcode solutions for diverse application requirements. As the industry leader for over four decades, Lowry has been implementing real-time asset visibility solutions that improve business outcomes. The company continues to evolve alongside its customers to provide the most complete and contemporary data collection solutions available. 888-881-2477. www.lowrysolutions.com.