Create New Request

Hardware Service Request Details

Shortly after you click [SUBMIT NEW SERVICE REQUEST], you will receive a verification that your request has been received. At this point, the Service Request workflow has been put into motion and your request has entered the queue of our system.

When your Hardware Service Request is picked up for action, one or both of the following actions will take place:

You will receive an email with your Service Ticket Number or phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward.
If you have subscribed to our Depot Service, the agreed upon process within your contract has been initiated.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010.

Step 2 of 2
Hardware Service Request Details

"*" indicates required fields

Device Information

Serial #*

Type

Description

Contract Information

Contract #

Expires

Status

Contact Information

Email*

First Name*

Last Name*

Phone*

For US and Canada customers please use domestic format. For example: (111) 111-1111. International customers please use long format: For example: +49-22-222-22222.

Device Location

Company

New Company Name

Address

Street Address City State / Province / Region ZIP / Postal Code Country

New Location of the Device

Street Address City State / Province / Region ZIP / Postal Code Country

Verify*

I confirm that the above device location address is correct

Select this option to update the device location address

Incident Information

Incident Type

Printer

Scanner / Mobile Computer

Other

Specify Printer Incident Type

Specify Scanner / Mobile Computer Incident Type

Severity of Problem

Low – Performance is degraded but still operating

Medium – Inadequate performance with potential negative impact to business

High – Performance is causing major work stoppage

Enhancement

Please select the severity type and use the “Problem Description” below.

Please Describe the Problem

File Attachment:

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, txt, Max. file size: 10 MB.

Please upload a screenshot of any error messages, broken parts, damage, etc.

Please note: The ONLY file formats accepted are .jpg, .png, .jpeg, .pdf, .txt.

Name

This field is for validation purposes and should be left unchanged.

Lowry Solutions Repair Services

Depot Services

The reward of low repair prices and the benefit of quick response time, fast turnaround, and quality workmanship from a certified technician.

On-Site Service

Highly trained OEM certified technicians on-site to take care of all your repair and service needs. Service plans are available for a multitude of needs.