Streamline your supply chain operations with Lowry Solutions. Catch live demos, meet us at Modex 2024!

Submit Alternate Service Request Email Form

Service Request Email Form

Alternate Submission Method

As an alternate to submitting the standard “Service Request Form” or calling the Service Department, we are providing the option to submit your request through our alternate process.

Please fill out the form below as thoroughly as possible and a Service Coordinator will be in contact with you as soon as possible.

Please enter as much information as you can.

Company, address where service is required, contact person name, phone number and email are all required fields so that we know who we’ll be communicating with, as well as assist us with assigning resources.

Once you click on [SUBMIT REQUEST], you will be brought to a confirmation page and receive notification at the email address you enter.

At this point, the Service Request workflow has been put into motion and your request will enter the queue of our system.

When your Alternate Service Request is picked up for action, one or both of the following actions will take place:

  • You will receive an email from a Service Coordinator with additional questions which, may or may not include your Service Ticket Number. This is dependent on the amount of detail submitted.
  • Your will receive a phone call from our Service Center to further discuss the issue, troubleshoot the issue, and discuss best course of action going forward.

If you prefer to talk with someone directly or submit your Service Request over the phone, feel free to contact us at 1-800-733-0010.

Service Request Submission
Alternate Form

"*" indicates required fields

Please enter the business address where service is required.
Please enter the name of the contact person or person requesting service.
Item requiring service*
Please select either Software or Hardware
This field is for validation purposes and should be left unchanged.