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Partner Blog By: Barry J. Ewell / Honeywell Manual operations of machinery have been the common form of human-machine interaction (HMI). The emergence of faster processors, lower-cost memory, enhanced analytical techniques and embedded software continues to change fundamental industrial processes. Per Gartner: By 2022, 35% of human-machine interfaces in manufacturing operations will be augmented with voice-enabled technologies, up from less than 5 % in 2018. New capabilities have unlocked the opportunity to create ‘hands-free’ and ‘eyes-free’ functionality that can enhance user interaction and control and manage operations through the use of voice instructions and conversations. Voice-enabled technology can enhance manufacturing and logistics processes, such as pick-and-pass conveyor picking and wave picking, to either optimize the process or provide user-specific language communication that allows for a more diverse set of employees. We expect the functionality to create a safer work environment and opportunities for process optimization by verbally communicating directly with workers rather than the workers reading commands from a small display that may not be in their native language.1 Voice-directed warehousing and associated tasks such as voice-directed picking and packing have been around for at least two decades. These technologies have shown solid benefits in terms of efficiency, safety and convenience, and with continued falling prices in the technology, more voice-enabled solutions are becoming commonplace as part of warehouse management systems (WMS).
A Symphonic Blend of Leading-Edge Software and Hardware
Today, Honeywell Voice enables nearly one million mobile workers to increase their workforce productivity with the use of voice technology and best practice workflow process enhancements. To use Honeywell’s integrated software-and-hardware voice solution, warehouse workers wear an ergonomically designed, lightweight, wireless computer on a belt, along with a headset. Workers hear verbal commands, and in response, communicate information back by speaking into the headset. The resulting data from the voice recognition system is transmitted from the wearable computer via the warehouse’s wireless network to a host computer application, such as a WMS or material handling and equipment (MHE) system. With these voice commands and responses, workers stay focused on the job at hand, instead of glancing back and forth from product stock shelves to reading a small or low-light display screen, pick list or purchase order, keying data or scanning barcodes, or juggling both product and an input device. When we think about a total solution, we are continually optimizing every aspect of our system to provide your DC with superior voice technology that benefits workers with intuitive and ergonomic wearable technology — and the DC operation with outstanding productivity and business value.Honeywell Voice: Store It. Pick It. Pack It. Ship It.
With Honeywell Voice, that’s exactly what you can do. Built to perform, the “hands-free, eyes-free” system delivers benefits to billions of transactions every day in distribution centers around the world. It eliminates cumbersome paper lists, labels, handheld computers and scanners — making it a faster, more accurate and safer way to work. Together, Honeywell’s market-leading Talkman A700x wearable computer and integrated software suite cut operating costs by eliminating errors and improving worker productivity, shift after shift. Where Can Voice Deliver Value in Your Warehouse?- Receiving
- Put-away
- Case picking
- Piece picking
- Catch weights
- Cycle counting
- Replenishment
- Put-to-store/Flow-through
- Transfers
- Line loading
- Leveraging your existing IT investments
- Accuracy established up to 99.99%
- Warehouse productivity increased by up to 35%
- Payback achieved in 12 months – or less
- Worker compensation claims reduced up to 50%
- Training time and turnover significantly reduced
- Labor management flexibility greatly enhanced
Hardware Designed for the Mobile Worker
Understanding environmental factors is critical when designing hardware. For example, the variability of background noise is an issue in manufacturing and logistics because some applications, such as line replenishing, require the end user to move through the facility. Continuing enhancements in noise-canceling technologies and directional microphones are required to ensure first-time recognition of the spoken response or command. Another issue is device connectivity. Whether the voice-enabled device is mobile or fixed in a single location, network connectivity from the edge-tier device to the platform-tier application is important. At Honeywell, we take into account these and hundreds of other data points when developing, improving and delivering hardware as part of Honeywell Voice. Let’s take a quick look at some of the exciting improvements in our hardware by looking at the A700x and SRX series headsets. The A700x is the newest wearable voice terminal that is very robust, yet easy to operate. On its outside, the body looks similar to its predecessor, the A700. But on its inside, Honeywell has taken advantage of the recent availability of advanced software, machine learning, new sensors and powerful processors offered by Qualcomm® to provide additional features atypical of previous voice products, including:- A new speaker-independent recognition engine allows workers to start using the A700x immediately — particularly important when employing temporary staff
- Advanced predictive maintenance and troubleshooting built in with Honeywell Sentience 2.0 Cloud, and sensors for temperature, height, drops and falls, etc.
- Intelligent analytics for evaluating operator performance metrics in real time
- Battery life to extend beyond a shift to 12+ hours
- Inclusion of many time-saving features, including TouchConnect™, TouchConfig™, RapidStart™ and other features designed for faster start-up times
- A730x – A first-of-its-kind mobile device combining voice and occasional scanning; ideal for applications such as tote or purchase order induction
- A720x – With two industrial-grade breakaway TCO connectors, identical to those used on prior Vocollect voice devices, which support wired headsets, scanners and printers; ideal for using either wired or wireless headsets and peripherals
- A710x – A wireless-only device supporting headsets, scanners and printers; ideal for vehicle-mounted applications
- Uses high-fidelity acoustic sampling for higher audio clarity
- Advanced speech recognition protocol ensures zero loss of speech and audio information, thus providing the highest levels of accuracy and worker performance
- Enables shared use of electronics while preserving individual worker hygiene through the use of individual headbands
- Reduces both the upfront cost and the ongoing cost of ownership
- High operating performance capabilities with flexible components for reduced investment options
- Most comfortable and ergonomically refined for improved worker comfort, satisfaction and safety
- Designed and certified to operate in every high-noise environment, from dry to cool to freezer
- Features great battery performance that lasts up to 10 hours in freezing temperatures